Question 1

May I book directly through the provider?

Accepted Answer

Of course you may. However, Tueetor's prices are generally 10-30% lower than many provider's direct booking prices. Additionally, we offer benefits like Rewards Program, Free Cancellation, Instant Confirmation and Lowest Price Guarantee that you might not get by booking direct or from other agencies.

Question 2

Why has the course fee changed?

Accepted Answer

Providers may change their rates and promotions at any time, before a course is sold, in view of ongoing market conditions and marketing strategies.

Question 3

How do I get local tax receipt?

Accepted Answer

Local tax receipts are only available from the course provider. Tueetor only collects the booking fee when a course is sold and provides a receipt for this collection.

Question 4

I can no longer attend the course. Can I have a friend to attend it on my behalf?

Accepted Answer

Yes, in most cases. Please contact the course provider concerned to make the necessary changes.

Question 5

When do I get a confirmation email?

Accepted Answer

In most cases, you will receive a confirmation email on the course you have booked, within 30 minutes of purchase. If you do not receive one, check your junk mail and/or spam filters. You may also view your booking by signing in to your account, and selecting "My Courses " from your user dashboard.

Question 6

How can I review a course and/or its provided?

Accepted Answer

In order to ensure that all reviews are genuine, only customers with a valid booking are allowed to submit a review. After completing your course, you should receive an email with a link to a review submission page for that course. This link may also be found in your user dashboard, under the Review section.

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